Help shape the future of BASEC
In order to improve BASEC’s service to our customers, we've launched a survey to help us understand how you feel about your experience with us.
At BASEC, your experience matters. That’s why we’re introducing a short customer feedback survey, delivered in partnership with SmartSurvey, to get your views on how we’re performing and how we can continue to improve our service to you.
Taking just a couple of minutes to complete, the survey gives you the opportunity to share honest feedback that directly influences how we work with you.
Why your feedback matters
The survey will help enable us to:
- Understand how well our services are meeting your needs
- Identify what we’re doing well
- Highlight areas where we can improve
- Strengthen our working relationships with customers
- Explore opportunities to better support your business
What is NPS?
Our survey includes a Net Promoter Score (NPS) question. NPS measures how likely you are to recommend BASEC to a friend, colleague or industry peer.
It’s a simple way to capture overall sentiment, alongside other questions that focus on specific aspects of your experience. By combining these insights, we can better understand what matters most to our customers and where we should focus our efforts.
Consistently strong feedback helps us continue to invest in what works, while constructive feedback helps us make meaningful improvements.
How you’ll be invited to take part
You may see the survey link or QR code, as shown below, shared at different points in your journey with us, including:
- Quote and certification letters
- Audit reports
- Email signatures and other communications
- On our website
Thank you for supporting continuous improvement
By sharing your feedback, you play an important role in shaping the future of BASEC and helping us deliver the best possible service to our customers.
We appreciate your time and your honesty — every response makes a difference.
