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BASEC Complaints Service

As a service to our approved manufacturers and their customers, BASEC offers a free-of-charge complaints investigation service for installers and end users when cable-related problems emerge with an installation using BASEC approved cable.  We provide you with the technical and supporting information you may need to resolve an issue concerning a product or range of products.  Please see the contact details below.  This is also available where potentially non-compliant cable has been purchased.

The causes of about half of all cases BASEC investigates are due to installation design errors, such as under-specifying of cable. The other half are due to problems with the cable itself or practical installation issues.